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As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
Publisher : Palgrave Macmillan; 2007th edition (May 10, 2007)
Language : English
Hardcover : 166 pages
ISBN-10 : 0230500005
ISBN-13 : 978-0230500006
Item Weight : 13.9 ounces
Dimensions : 9.24 x 6.53 x 0.63 inches
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